Terms and Conditions

1.1 Information about Affiliated Resorts, including without limitation available information about facilities, amenities and services, published by THR (Tenerife Holiday Rentals) is based on information obtained from the relevant Affiliated Resort. You should be aware that facilities, amenities and services provided at the Affiliated Resort may not necessarily be available or may be restricted at certain times of the year. Accordingly, although THR makes reasonable efforts to ensure that resort information provided by THR is accurate and complete as of the date such resort information is provided by THR to you, THR cannot accept responsibility for any inaccurate, incomplete or misleading information about any Affiliated Resort provided to you or other members of your holiday party, except in the case of negligence on the part of THR. THR makes no warranty or representation (other than any made in writing by THR) about any Affiliated Resort. You are free if you wish to make your own enquiries on such matters.

1.2 THR and Affiliated Resorts are separate and distinct entities and THR has no joint venture, partnership or agency relationship with any of them. The products or services that are provided or sold by Affiliated Resorts, including but not limited to Holiday Accommodation, are also separate and distinct.

2. REQUESTING HOLIDAY ACCOMMODATION

2.1 The person making a booking for Holiday Accommodation must be at the time of booking, at least 18 years of over for European travel, and there must be at least one member in the holiday party of 21 years or older for travel to the USA. The age limit can vary from resort to resort so please check the information carefully on the resort information page. Additionally, each person applying for a booking of Holiday Accommodation to THR warrants that he/she has the authority of all persons travelling as part of such booking to make the application on their behalf and warrants that he/she is authorised to agree and does agree on behalf of all those persons that all of the information in relevant publicity material (if any) provided to you by THR and these Terms and Conditions form part of the contract being entered into with THR. You must pay in advance the booking fee current on the date of enquiry for each apartment requested. A legally binding contract is formed when the booking is made. Confirmation of the arrangements will be sent out subsequently by THR and will be valid only if issued by VTL in writing. You must check on receipt all the details on the confirmation carefully and let us know as soon as possible if anything is incorrect, as subsequent changes to any material aspect of the confirmation may be treated as a cancellation. Bookings cannot be made on a conditional basis or subject to any special requests that you may wish to make. We will endeavour to meet any special requests notified to us prior to your departure, but cannot guarantee to do so and no compensation will be payable to you if such special requests cannot be met.

3. USE OF HOLIDAY ACCOMMODATION

3.1 You and the other members of your holiday party must occupy and use any Holiday Accommodation into which you are booked in a responsible, careful and secure manner. You are responsible for any damage caused by yourself and your holiday party and must comply with the Affiliated Resort's rules and by-laws and replace any items missing from your Holiday Accommodation on departure.

3.2 The total number of people (babies and children included) occupying your Holiday Accommodation must not exceed the maximum occupancy of the apartment set out in the booking confirmation; otherwise, the Affiliated Resort may refuse access or levy an additional charge. You accept the fact that Holiday Accommodation may vary in unit size, design, fixtures, furnishings, amenities and facilities.

3.3 You and the other members of your holiday party are responsible for payment of any and all applicable taxes, personal expenses, utility charges, such as electricity, water and telephone, security deposits and other fees or charges levied by an Affiliated Resort on occupiers of Holiday Accommodation for the use of amenities and facilities thereto.

3.4 If you are going to arrive outside the check-in day and/or time set out in your confirmation, you should contact the Affiliated Resort directly to make alternative check-in arrangements. The Affiliated Resort may levy a charge or impose other conditions for any Holiday Accommodation not covering the days specified on the confirmation.

3.5 Affiliated Resorts may, where necessary, allocate alternative Holiday Accommodation to the apartment confirmed provided such alternative allocation has at least the same maximum occupancy and is of similar overall quality.

3.6 When two or more consecutive weeks have been booked at an Affiliated Resort you may be required to move from one apartment to another for any second or any subsequent week.

4. CANCELLATION OF BOOKING

4.1 If you cancel your Booking

All confirmed bookings are non-refundable, non-changeable and non-transferable by you.

4.2 If we cancel your Booking

All reasonable endeavours will be made to provide the booking as advertised. However, as arrangements in relation to the provision of bookings are made many months in advance, they are, therefore, subject to change. We reserve the right in any circumstances to cancel your booking. In particular we may cancel your holiday before the scheduled departure date in the case of unusual and unforeseeable circumstances beyond THR's control, the consequences of which could not have been avoided even if all due care had been exercised, or an event(s) which THR or the supplier of services even with all due care could not foresee or forestall. Such circumstances or event(s) amounting to situations of Force Majeure - e.g. war, threat of war, riot, civil commotion or unrest, industrial dispute, terrorist activity, fire, adverse weather conditions, natural or nuclear disaster, epidemics and all similar events beyond THR's control. In any of these instances, where the booking has to be modified or cancelled, THR will try to offer suitable alternative arrangements, without being able to guarantee such, or otherwise will make a full refund of all monies paid.

5. LIMITATIONS OF LIABILITY

5.1 If you or a member of your holiday party suffers any loss or damage through occupation and use of Holiday Accommodation booked through THR, howsoever it may arise, we accept that we are liable for that loss or damage up to a maximum amount of two times the sums received by us for the provision of such Holiday Accommodation in connection with which the loss or damage occurred (except in the case of death or personal injury resulting from VTL's negligence, when no such limit will apply). In no circumstances will we be liable for loss or damage where the possibility of such loss or damage could not reasonably have been foreseen by us. These limitations are also applicable to all associated companies, servants and agents of VTL. Nothing in these Terms and Conditions affects your statutory rights.

5.2 Any complaints about Holiday Accommodation or the services provided at an Affiliated Resort must be made at the earliest opportunity to a person in authority at the Affiliated Resort itself. If this does not produce a satisfactory result, THR should be contacted as soon as possible. THR accepts no liability to you or members of your holiday party for any costs and expenses incurred by you or them (including without limitation the costs of alternative accommodation) without prior authorisation from THR in relation to any complaints about holiday accommodation or the services provided at an Affiliated Resort. In the unlikely event that the Affiliated Resort does not resolve the matter, you should write to THR's Customer Services department giving full details of the complaint within 30 days of your return. We reserve the right to refuse to consider any complaints made where this procedure has not been followed.

5.3 THR accepts no liability for the acts and omissions of any third parties providing products or services to you or members of your holiday party outside the scope of your booking.

6. GOVERNING LAW AND DISPUTES

6.1 These Terms and Conditions shall be governed by and be construed in accordance with the laws of England, whatever the nationality of the customer. In cases of conflict or inconsistency, where these Terms and Conditions are translated into a language other than English, the English text shall prevail.

6.2 You agree that the English courts shall have jurisdiction to resolve and determine any disputes that arise in connection with these Terms and Conditions.